HELP & FAQ

Jewellery Care

To help keep your Jewellery looking it's best, avoid wearing your Silver Jewellery in sea water, as this can cause your treasure to oxidise more quickly.

Avoid swimming in water treated with chlorine when wearing your Gold Jewellery.

When your Jewellery isn't being worn, keep your treasures buried in their gift box; this will also help to prevent Silver from tarnishing.

For some helpful guidance regarding different M E T A L S and the vast array of GEMSTONES to choose from, please see my advice pages put together via the Menu.

 

READY TO WEAR

Can my order be customised?

Of course! You can customise existing jewels be adding colour or chaining its length for example; or if you would like to have something custom designed that is unique to you, we can also help you with this!

 

RESPONSIBLE JEWELLERY

Stephanie is committed to producing ethical jewellery through responsible sourcing by supporting Fairtrade approved artisan Gold mines, and sourcing her diamonds and other gemstones from a select few suppliers, where the stones' origin can be traced.

F A I R T R A D E  GOLD

All bespoke and collection pieces can be made using Fairtrade Gold. Working with Fairtrade certified artisanal small-scale mines makes a huge different to the lives of the miners, their families and their communities.

 
SHIPPING & RETURNS
Postage
Shipping available worldwide.
From £4.95 - UK
From £7.95 - Everywhere else
 
Delivery time
Most items are made to order, so please allow 1-2 weeks for your order to be completed & dispatched.
However, if the item is in stock, we aim to dispatch within 1-2 working days.
Please get in touch if you are looking to order something for a specific date so that we can make this happen!
 
Please get in touch with your requirements: stephaniebatesjewellery@gmail.com